Resolve playback errors on mobile
ZOPLEY GUIDE
Try these actions if the video won't start or stops on your phone.
Check the basics
Check the connection, turn up the volume, and tap the player if the browser is waiting for an interaction to start audio or video.
Come back in
Refresh the page or enter again with the link or code. If the issue persists, ask the host to confirm that the file has finished processing and the room is still active.
If you need help, send us the phone model, browser and what you see on the screen.
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